FAQ
Order Related
How can I track my order?
Once your order is shipped, a tracking number will be sent to your email.
What is your return policy?
This is a final sale, we do not accept returns or exchanges.
Can I cancel my order?
Orders can be cancelled before shipment, but if the jewelry has already been shipped, the order cannot be cancelled
Shipping & Delivery
Do you offer internationalshipping?
We support international delivery.
How much is the shipping fee?
Orders exceeding $100 qualify for free delivery. For orders below $100, delivery charges will be determined based on the carrier's quoted rates.
When will my order be shipped?
Orders will be dispatched on the next working day. Should a certificate of authenticity be required, this will incur an additional two working days.
Discount
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Contact
Still have questions? We're happy to help! Please email us at contact@singagems.com.