Order Related
How can I track my order?
Once your order is shipped, a tracking number will be sent to your email.
Can I change my orderdetails?
Please note that all sales are final. We do not accept any order change, refunds or returns once payment has been completed.
Can I cancel my order?
Orders can be cancelled before shipment, but if the
video has already been shipped, the order cannot be cancelled
When will my order beshipped?
Usually shipped within 5-7 business days of customer's order.
Payment & Pricing
What payment methods do youaccept?
Paypal
Why did my credit cardpayment fail?
If payment has been declined,kindly place a new order as we are unable to process any orders until payment has been successfully made.
Does the price includetaxes?
The price paid already includes shipping and taxes
Shipping & Delivery
How much is the shippingfee?
The shipping fee shall be based on the products
listed below
Do you offer internationalshipping?
We support international delivery
How long does deliverytake?
It depends on how long it takes for the courier to deliver, but we will do our
best to get the order to the courier as soon as possible
Returns & Exchanges
What is your return policy?
Each product is unique, and if there are no issues
with the product, we do not support returns
How can I exchange an item?
Exchange not supported
Do I need to pay for returnshipping?
Need to pay postage
What should I do if Ireceive a defective item?
If there is a problem with the product, please save photos and videos of the product and contact us for assistance
Product Information
What materials are used inyour products?
All products are made of natural top-grade jade raw materials from Myanmar
How many color options areavailable for your products?
Each product has a unique color, and there is only one item in stock. When the inventory is sold out, the same product will not be listed again